3D by 3
Shipping & returns
Shipping and production
US shipping is $5.99 on orders up to and including $30. Orders over $30 ship free. Eligibility is based on the merchandise subtotal before shipping and sales tax. Most orders ship within 72 hours. Prints that take two or more days have an extended shipping window to allow for the additional printing time. Production timing is separate from delivery time.
Sales tax
Applicable sales tax is calculated at checkout and shown before payment.
Items damaged in shipping
Report shipping damage to info@3dby3.com within 48 hours of delivery. Include your order reference and a description of the damage so we can arrange the return. The return must be postmarked within 7 days of delivery. A replacement will be provided for an approved shipping-damage return.
We do not accept returns or exchanges other than for items damaged in shipping. Damage caused by negligence or misuse is not eligible for a return under this policy. Custom orders are handled on a case-by-case basis.
Order questions and cancellation requests
Contact info@3dby3.com with your order reference as soon as possible so we can review your request and the order’s production status.
Free local pickup
Choose local pickup in your bag for free collection by confirmed appointment at the Spring Township Police Department’s designated online exchange area, 2800 Shillington Road, Sinking Spring, PA 19608. There is no minimum order for pickup.
After your order is ready, we’ll email you to arrange a pickup time. Please wait for your confirmed appointment before arriving. Meet a member of 3D by 3 at the designated online exchange area and bring your order confirmation. Pickup does not shorten production time. The posted parking limit is 15 minutes. Orders remain with 3D by 3 until the arranged handoff.
View the pickup location. Questions or a change of plans? Email info@3dby3.com with your order reference.
Order notes
You can leave an optional note of up to 500 characters in your bag before checkout. Please keep personalization in the product options. Notes are saved with your order and shared in your confirmation and merchant notification; we will contact you if a request needs clarification.