FAQs

WARNING: CHOKING HAZARD — Small parts. Not for children under 3 yrs.

Open a product in the Shop. For multicolor tags, choose one filament material for the whole print, then select the finish for each named part. The name tag has separate name-and-drip and background choices; the drip tag has separate lettering, drip, and sprinkle choices. Review the 3D model preview where available and your named selections in the shopping bag. The separate real-product photo shows a finished example.

PLA is a rigid plastic that captures fine details well and is a good choice for decorative indoor prints. PETG is tougher and slightly more flexible, with better resistance to impact, moisture, and heat than PLA. PLA silk adds a shiny finish, but its durability can differ from standard PLA. Choose from the materials and finishes offered for each product; some designs are available only in PLA. Keep all prints away from high heat and hot cars. If you need a print for outdoor use or extra wear, contact us so we can confirm the material and design are suitable.

Pack size is the number of finished pieces you receive. Pick the pack that matches how many you want; larger packs lower the price per piece. A few single-piece items let you choose a quantity instead.

Yes. The baseball versions of our name tag and drip tag render from our actual production models with the supplied Varsity lettering. Your name, number where offered, and named part colors update the 3D preview. The octopus, mini pumpkin decorations, pumpkin clicker, and dragon-in-egg clicker also use their production models. The bubbling cauldron and Wilson paw clickers, flexi snakes, and tiny skeletons use photographs of our actual finished prints. Other sports, assortments, and special requests also show a real finished example instead. Screen colors, sheen, and silk patterns may vary in the finished print.

Each tag supports up to four distinct filament colors in total. Fixed details count: the drip tag keeps a white sport face and red seams/outline, and the name tag keeps its fixed sport ball, such as a white baseball with red stitching or a yellow tennis ball. You can reuse any selected finish on several parts. The live customizer shows your color count and asks you to reduce it if you exceed four.

US shipping is $5.99 on orders up to and including $30. Orders over $30 ship free. Eligibility is based on the merchandise subtotal before shipping and sales tax. Applicable sales tax is calculated at checkout and shown before payment.

Yes. Select free local pickup in your bag before checkout. Pickup is by confirmed appointment at the Spring Township Police Department’s designated online exchange area, 2800 Shillington Road, Sinking Spring, PA 19608. We will email when your order is ready and arrange a time with you. Please wait for confirmation before arriving and bring your order confirmation. The posted parking limit is 15 minutes. Pickup does not shorten production time.

Yes. There is an optional order note or comment box in your bag, with a 500-character limit. Use it for pickup availability or other information we should know. Keep names, numbers and color selections in the product options. We will contact you if a note needs clarification.

Most orders ship within 72 hours. Prints that take two or more days have an extended shipping window to allow for the additional printing time. Production timing is separate from delivery time.

Report shipping damage to info@3dby3.com within 48 hours of delivery with your order reference and a description of the damage. An approved return must be postmarked within 7 days of delivery. Approved shipping-damage returns receive a replacement. Damage caused by negligence or misuse is excluded.

Email info@3dby3.com with your order reference as soon as possible. We will review your request and the order’s production status before confirming what is possible.